Types of Call Centers

Types of Call Centers

There are different types of call centers, namely, inbound call centers, outbound call centers, web enabled call centers, CRM call centers, telemarketing call centers and telephone call centers.

Inbound call centers aid to manager calls coming from outside, mostly by toll free numbers. The sets of inbound call centers are designed to manager catalog orders, and desk queries. They also incorporate customer care sets, predict customer behavior and take action while the customers are nevertheless on the line. Inbound call centers use teams of live operators, account representatives and program managers.

The success of outbound call centers depends on their extensive experience, technological solutions, quality assurance programs and commitment to customer service excellence. They ensure maximum results from direct marketing efforts. The integrated call management systems in outbound call centers systematically direct calls to consumers and move successful connections to a chosen marketing representative (MR).

The use of web-enabled call centers are also on the increase these days. Web enabled call centers can fetch answers to questions or resolve customer service issues without having to disconnect from the Internet. A web enabled call center improves e-commerce initiatives by offering high quality customer service.

Telephone call centers offer flexible call routing and predictive dialing systems. employing progressive telephony and Internet technology, the customer service representatives (CSR’s) at the phone call centers provide accurate and timely information for the most complicate inbound or outbound programs. Phone call centers offer personalized call management by a team of specialized operators who personally know about the client and his business.

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